Shipping Policy

What is the delivery time?

The delivery process consists of two phases:

1. Processing Time
Within 1–3 business days after placing your order, it will be checked, approved, and packaged. The package will then be prepared for shipment.

2. Shipping Time
[Insert Country]: 5–10 business days
Shipment is handled by [Insert largest courier in your country].

All shipping times exclude potential customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

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What are the shipping costs?

We offer free premium shipping, which includes insurance in case of theft, loss, or damage to the package.

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Where is my package?

After shipment, the customer will receive an email with a tracking number.

The order can be tracked via the tracking page on our website. To access this, click “Track Your Order” in the main menu.

For logistical reasons, orders may be shipped in multiple partial shipments.

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My tracking number isn’t working

It may take up to 5 business days for tracking information to be updated. If there is no update after several days, please contact Ruffsociety Customer Service for assistan