General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: The period during which the consumer can exercise their right of withdrawal.
Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Continuous transaction: A distance contract regarding a series of products and/or services, whose delivery and/or performance obligation is spread over time.
Durable medium: Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
Distance contract: A contract concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, where, up to and including the conclusion of the contract, only one or more means of distance communication are used.
Means of distance communication: Means that can be used to conclude a contract without the consumer and entrepreneur being in the same location at the same time.
Terms and Conditions: These Terms and Conditions of Ruffsociety.

Article 2 – Right of Withdrawal

The consumer has the right to withdraw from the contract within a cooling-off period of 30 days without giving any reason. During this period, the consumer must handle the product and packaging with care.
If the consumer exercises the right of withdrawal, they must return the product with all supplied accessories and, if possible, in its original condition, following reasonable instructions from Ruffsociety.

Article 3 – Applicability

These terms and conditions apply to every offer of Ruffsociety, every distance contract, and all orders between the entrepreneur and the consumer.

Before the distance contract is concluded, the consumer will be provided with a copy of these terms and conditions. If this is not reasonably possible, it will be indicated where these terms and conditions can be inspected and, upon request, sent to the consumer free of charge.

If the contract is concluded electronically, the terms and conditions may be provided electronically in a manner that allows the consumer to store them easily on a durable medium. If this is not reasonably possible, it will be indicated where the terms and conditions can be consulted electronically and that they can be sent free of charge upon request.

In case specific product or service conditions also apply, the consumer can always invoke the provision most favorable to them in case of conflict.

If any provision of these terms and conditions is invalid or annulled, the rest of the agreement remains in effect, and the invalid provision will be replaced with a provision that approximates the original intention.

Situations not covered by these terms and conditions shall be assessed “in the spirit” of these terms and conditions. Ambiguities regarding the interpretation of one or more provisions shall also be interpreted in the spirit of these terms and conditions.

Article 4 – The Offer

If an offer has a limited validity or is conditional, this will be explicitly stated. Offers are non-binding. Ruffsociety reserves the right to change or adjust the offer.

The offer contains a full and accurate description of the products and/or services, sufficient for the consumer to make an informed decision.

If images are used, they are a true representation of the products and/or services. Obvious errors do not bind Ruffsociety.

All images and specifications are indicative and do not give rise to claims for compensation or dissolution of the contract.

Every offer contains information clarifying the consumer’s rights and obligations, including:

Shipping costs.
How the agreement will be concluded and the necessary actions.
Whether the right of withdrawal applies.
Payment, delivery, and execution methods.
Acceptance periods or price guarantee periods.
Communication costs if different from standard rates.
Whether the contract will be archived and how the consumer can access it.
How the consumer can check and correct provided data before concluding the contract.
Available languages, codes of conduct, and minimum contract durations for continuous transactions.
Optional: sizes, colors, materials.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions.

If the offer is accepted electronically, Ruffsociety will immediately confirm receipt. Until confirmation is sent, the consumer may cancel the agreement.

Ruffsociety ensures the security of electronic data transfer and a safe online environment. If electronic payment is possible, appropriate safety measures will be taken.

The entrepreneur may verify the consumer’s ability to meet payment obligations and any relevant factors for responsibly entering into the agreement. Orders may be refused or subject to special conditions if necessary.

The consumer will receive written or electronically storable information on:

The business address for complaints.
Terms and exercise of the right of withdrawal.
Guarantees and after-sales services.
Data from Article 4, unless already provided.
Termination requirements for contracts exceeding one year or of indefinite duration.

For continuous transactions, these provisions apply only to the first delivery.

Article 6 – Right of Withdrawal (Products)

The consumer may cancel the purchase within 30 days without giving reasons, starting the day after receipt.

The consumer must handle the product and packaging carefully and only unpack/use it as necessary to assess whether they wish to keep it.

If the consumer exercises the right of withdrawal, the product must be returned with all accessories in the original packaging, following clear instructions from Ruffsociety.

Notification must occur within 30 days of receipt, via written message or email. The product must be returned within 30 days, and proof of shipment should be retained.

Failure to notify or return within these periods constitutes acceptance of the purchase.

Article 7 – Costs of Withdrawal

Return costs are borne by the consumer. Refunds will be made within 30 days of withdrawal, provided the product is returned or proof of return is provided.

Article 8 – Exclusion of Right of Withdrawal

The right of withdrawal may be excluded for products:

Custom-made per consumer specifications.
Clearly personal in nature.
That cannot be returned due to their nature.
That perish or expire quickly.
With prices linked to financial market fluctuations.
Single newspapers or magazines.
Media, videos, or software if seals are broken.
Hygienic products if seals are broken.

Exclusion must be clearly mentioned in the offer.

Article 9 – Price

Prices are fixed during the offer validity, except for VAT changes or market fluctuations as specified.

Errors in pricing do not obligate Ruffsociety to deliver at the incorrect price.

Article 10 – Conformity and Guarantee

Products/services meet the contract, specifications, and reasonable standards. Guarantees provided by manufacturers do not affect statutory consumer rights.

Defects or wrong deliveries must be reported within 30 days. The guarantee does not cover misuse, repairs by third parties, abnormal conditions, or government-mandated requirements.

Article 11 – Delivery and Execution

Ruffsociety ensures care in receiving and executing orders. Delivery occurs within 30 days unless otherwise agreed.

If delivery is delayed or impossible, the consumer will be informed within 30 days and may cancel the agreement free of charge. Refunds will be made within 30 days.

Replacement products cannot exclude the right of withdrawal, and return costs are borne by Ruffsociety. Risk remains with Ruffsociety until delivery to the consumer.

Article 12 – Continuous Transactions: Duration, Termination, and Renewal

Termination: Contracts for continuous supply of products/services may be terminated with at most a one-month notice, following agreed rules.

Renewal: Fixed-term contracts cannot be automatically extended, except for certain magazines/newspapers for up to three months. Long-term contracts exceeding one year may be terminated after one year with one-month notice.

Article 13 – Payment

Amounts are due within seven days after the cooling-off period starts, unless agreed otherwise. For services, this period starts after confirmation of the agreement.

Consumers must report incorrect payment details immediately. In case of default, Ruffsociety may charge reasonable costs.

Article 14 – Complaints Procedure

Complaints must be submitted within seven days of noticing defects. Ruffsociety will respond within 14 days or indicate when a detailed response can be expected.

Grounded complaints may result in repair or replacement of products.

Article 15 – Disputes

Dutch law applies to agreements between Ruffsociety and the consumer, even if the consumer resides abroad.