Return Policy

(A consumer is any natural person who performs a legal act which is mainly not attributable to their business or independent professional activity.)

Information on Withdrawal

Right of Withdrawal

You have the right to withdraw from this agreement within 30 days without giving any reason.

The withdrawal period is 30 days from the date:

on which you, or a third party designated by you (who is not the carrier), took possession of the goods, insofar as you ordered one or more goods under a single order and these were delivered simultaneously;
on which you, or a third party designated by you (who is not the carrier), took possession of the last goods, insofar as you ordered multiple goods under a single order and these were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. This can be done via email: SUPPORT@RUFFSOCIETY.

You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notice regarding the exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this agreement, we will refund all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery type other than the standard delivery offered by us), immediately and no later than 30 days after receiving your withdrawal notice.

For this refund, we use the same payment method you used in the original transaction unless explicitly agreed otherwise. In no case will this refund incur any additional costs for you.

We may withhold the refund until we:

have received the returned goods, or
you have provided proof of having sent back the goods, depending on which occurs first.

You must return or hand over the goods immediately and no later than 30 days from the date you informed us of your withdrawal. The deadline is met if you send the goods before the 30-day period expires.

The direct costs of returning the goods are borne by you.

You are only liable for any diminished value of the goods if this loss of value is due to handling the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Reasons for Exclusion and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to agreements:

for the delivery of goods not prefabricated and manufactured according to an individual choice or decision of the consumer;
for the delivery of goods that can perish quickly or have a limited shelf life;
for the delivery of alcoholic beverages whose price was agreed in the contract but which can only be delivered at the earliest 30 days after the conclusion of the contract, and whose value depends on market fluctuations;
for the delivery of newspapers, magazines, or periodicals, except for subscriptions.

The right of withdrawal expires prematurely for agreements:

for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if the seal has been broken after delivery;
for the delivery of goods that are inseparably mixed with other goods after delivery due to their nature;
for the delivery of audio and video recordings and computer software in a sealed package if the seal has been broken after delivery.

Example of a Cancellation Form

Please contact us at the following email address before returning any goods: SUPPORT@RUFFSOCIETY.

The return address on our packages is not our return address. Upon request, we will provide our return address by email.

If you wish to cancel the contract, please complete the form below and send it by email to us.

Cancellation Form

I/we () hereby withdraw from the agreement concluded by me/us () regarding:

the purchase of the following goods (*) /
the provision of the following service (*)

Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________
(*) Delete as appropriate.